Below are some of the sanitization and safety measures we are standardizing across every area we provide our services.

Cleaning & Sanitation

Our teams are implementing new precautionary and sanitization standards across each service area that are developed with the guidance and information provided by both local health authorities and government requirements.

By paying extra focus to high-touch surfaces and public spaces like the front desk, elevators, door handles, public bathrooms, and room keys we have increased the frequency of cleaning and disinfecting using eco-friendly products. These important measures extend to all guest rooms as well as all employee-only spaces.

Our restaurant teams are also implementing new precautionary measures in every aspect of food preparation, set-up, and service including frequent disinfection of all kitchen surfaces as well as all colleagues wearing masks and gloves when preparing, plating, and serving dishes.

Temperature & Wellbeing Checks

It is mandatory for all guests and colleagues to take a body temperature check as soon as they enter our hotel. Anyone with a fever, showing signs of illness, or exhibiting virus symptoms will be strongly advised to see a doctor immediately.

Hand Hygiene, Masks, & Gloves

We believe the simplest daily habits are some of the most important steps in preventing the spread of viruses: for instance, proper and frequent hand washing is vital. We keep hand sanitizer readily available throughout our hotel at the front desk, in the restaurant, public restrooms, and back of house.

Masks are also available and required for all persons to wear within the hotel, both guests and colleagues. Our entire team is trained on the importance of wearing masks and gloves, and will be taking precautions to provide a safe environment for our guests.

Social Distancing

Guests will be strongly advised to practice physical distancing by standing at least six feet away from other groups. All layouts in our restaurant and public spaces will be arranged to ensure appropriate distancing and elevator occupancy will be reduced to a minimum. Our employees will be physically distancing themselves by standing at least six feet away from guests and other employees whenever possible.

Guest Rooms

Only a limited number of room reservations will be accepted each night. Rooms will remain unoccupied for 12 hours between check-out of one guest and the check-in of the next to allow for thorough sanitization and cleaning; side-by-side rooms will not be simultaneously occupied to allow for more distance between guests. Daily housekeeping service will be available upon request only.

Room Service and Guest Requests – No Contact Delivery

All room service orders and guest requests will be delivered to the door. To minimize contact, our colleagues will knock to notify guests of order delivery. Room service menus are available in each room.

Amenities and Services

Some of our services and amenities may differ from what is listed online or be currently operating at a limited capacity due to the city and national safety measures we are following. Please call or e-mail us with any questions or to receive the most up-to-date details.

Payment Options

No-touch payment options are available if requested.

Flexible Travel Policy

New Reservations: Regardless of rate plan or policy reservations are now fully changeable as long as the change is made up to 48 hours prior to the check-in time.

Third Party Reservations: Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

We will continue to update our websites and communicate through social media as developments occur.

We sincerely thank you for choosing to stay at Hotel DeCamondo and we look forward to welcoming you.